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The reach of the Internet today is incredible, bringing together millions of people who wouldn’t otherwise have ever connected. People in underrepresented communities have found a new voice through social media, and entire... Read More
Companies are under pressure to provide rapid, effective customer service across multiple channels of engagement. Without a customer-focused self-service strategy, they risk falling behind, losing customer loyalty and damaging their reputation. This is... Read More
In early March, BlackBerry accused social media accounts Facebook, WhatsApp, and Instagram over claims of patent infringement. During the first week of June, Facebook and Snap, its affiliate, fired back at BlackBerry as... Read More
When bitcoin was invented almost 10 years ago, it was favored by tech-lovers who longed for a market-free, anonymous form of currency. Since then, it’s become the tender of choice for those who... Read More